PRIVACY PILICY
Effective Date: [Insert Date]
Last Updated: [Insert Date]
Your privacy is important to us. At Sophie Clapperton Design Inc., it is our policy to respect your privacy and comply with applicable laws and regulations regarding any personal information we may collect about you through our website, including those of Canada (PIPEDA), the United States (CCPA), the United Kingdom, and the European Union (GDPR).
This Privacy Policy applies only to information collected through our website and not to any third-party websites or offline interactions.
1. Information We Collect
We may collect both personal and non-personal information:
a. Personal Information
- Full name
- Email address
- Phone number
- Company name
- Mailing address
- Project-related details (e.g., site address, budget, preferences)
- Payment or billing information (if applicable)
b. Non-Personal Information
- Browser type
- Device type
- IP address
- Website usage data (e.g., pages visited, time spent)
- Cookies and analytics data
2. How We Collect Information
- When you fill out a contact or inquiry form on our website
- Through direct communication via phone or email
- Through cookies, analytics tools (e.g., Google Analytics), and third-party services
- When you engage with our social media, newsletters, or marketing campaigns
3. How We Use Your Information
- Communicate with you about your inquiry or project
- Send updates, newsletters, or promotional materials (you may opt out at any time)
- Analyze website traffic and improve our website experience
- Fulfill legal or regulatory requirements
4. How Long We Keep Your Information
- We retain Contact Information only as long as necessary to fulfill the purposes stated in this Policy, or as required by law.
- We do not retain financial information.
- Profile Information is kept as long as needed for the purposes for which it was collected.
- You may request deletion of your information at any time by contacting our Privacy Officer (see Section 15).
5. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance the user experience and analyze site traffic. You may disable cookies in your browser settings, but this may affect site functionality.
6. Phishing
Sophie Clapperton Design Inc. will never request sensitive information such as credit card numbers, login credentials, or national identification numbers via non-secure email or phone calls. To learn more about phishing, visit the FTC’s website: https://www.consumer.ftc.gov/articles/how-recognize-and-avoid-phishing-scams
7. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information.
We may share your information with:
- Trusted service providers (e.g., hosting partners, analytics services) who assist in operating our business, provided they agree to keep information confidential
- Legal or regulatory authorities when required by law
- Third-party collaborators on your project (with your consent)
Non-personally identifiable data may be shared for marketing or analytics.
8. Data Security
We use industry-standard physical, electronic, and organizational safeguards to protect your data from unauthorized access, misuse, or disclosure.
9. Your Consent
By using our website, you consent to our Privacy Policy and our use of your information as outlined herein.
10. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. Visiting those sites is at your own risk and subject to their individual privacy policies.
11. Changes to This Privacy Policy
We may update this policy periodically. The most current version will be posted here with the updated effective date. We encourage you to review it regularly.
12. Your California Rights (CCPA)
If you are a resident of California, the California Consumer Privacy Act (CCPA) grants you rights to:
- Know what personal data is collected, used, shared
- Request deletion of your personal data
- Opt out of the sale of personal information
- Correct inaccurate data
- Limit use of sensitive information
- Be free from discrimination for exercising your rights
To exercise these rights, please contact our Privacy Officer (see Section 15). We will verify your identity before making any changes or deletions.
Learn more: https://cppa.ca.gov
13. Your EU/UK Rights (GDPR and UK GDPR)
If you reside in the EU or UK, you have rights under GDPR/UK GDPR including:
- Access to your personal data
- Correction or deletion of your data
- Objection to or restriction of processing
- Data portability
- Withdrawal of consent (where applicable)
- Lodging a complaint with your local Data Protection Authority
We will retain your information until you request deletion, or it is no longer necessary for the original purpose. We will not process your data for purposes beyond contractual necessity without your explicit consent.
14. Children's Privacy
Our website is not directed to individuals under 13. We do not knowingly collect information from anyone under this age. If we learn we have collected personal data from a child under 13 without verified parental consent, we will take reasonable steps to delete that data.
If you are a parent or guardian and believe your child has submitted information to us, contact our Privacy Officer.
15. Contact Us
If you have questions about this Privacy Policy, or wish to access, modify, or delete your personal information, contact:
Sophie Clapperton Design Inc.
1 Willingdon Blvd., 2nd Floor, Suite 2
Toronto, ON M8X 2H1
Email: info@sophieclapperton.com